Frequently Asked Questions
Everything you need to know about our booking process, coverage areas and more.
How do I book a vehicle online?
Booking is simple: select your service, complete the form with your journey details, and confirm your reservation securely online.
Which areas do you cover?
We cover city centres, airports, train stations, business districts and hotels for easy pick-ups and drop-offs.
How far in advance should I book?
While last-minute bookings are accepted, we recommend booking at least 24 hours in advance to guarantee availability.
Are fares fixed or variable?
Our prices are transparent and mainly fixed by zone (stations, airports, cities) to avoid any unpleasant surprises — full quote provided before booking.
Which payment methods do you accept?
We accept credit and debit cards, PayPal, mobile payments and cash directly to the driver for your convenience.
Can I modify or cancel my booking?
Absolutely! You can modify or cancel up to 12 hours before pick-up at no charge, via your account or by contacting us directly.
What types of vehicles are available?
Our fleet includes economy saloons, executive vehicles, people carriers for groups and premium options for special occasions.
Are your chauffeurs licensed and vetted?
Yes, all our chauffeurs are fully licensed, background-checked, multilingual (on request) and trained to deliver exceptional customer service.
Do you monitor flight delays for airport transfers?
Yes, we track your flight in real time and automatically adjust your pick-up time with no additional charge for minor delays.